Testimonials

We can tell you how good our services are. But the testimonials of the families we’ve served prove the point.

It is incredibly difficult to say goodbye to a loyal friend to who has unconditionally been by your side for years.  Dale and the team at Hilton's Unforgettable Tails helped immensely in our time of grief. Missy was treated with the care and dignity she deserved for her life of giving and it was evident Hilton's really do understand and value the importance of pets to those who own them.  For a very reasonable cost, they took care of all the details of after care in a very professional and compassionate manner.  I highly recommend Hilton's Unforgettable Tails to those who wish for the best after life care for their precious pet family members.
Heather MacDonald

Thank you to all your staff for helping with the loss of my Beloved Maximus. I highly recommend your services to anyone who wish to honour their pets and have a wonderful tribute provided with your services. Thank you from the bottom of my heart and I know Maximus would have loved to have met you. Thank you Maximus for blessing me with your love and trust. Farewell my Beloved Maximus, my friend, my little angel from above. Until we meet again you will be in my memories and my heart until the end of time.
Jeff Drost


There couldn't be a more beautiful, more respectful or cleaner place for you to take your beloved pet when it is time.  Dale and his staff were so patient and caring with Duff, and with me.  The bio-cremation process is new but a gentle one that renders a fine powder which can then be safely sprinkled on your garden, if you so choose. Dale offers a wide variety of vessels for your pet's remains including the basic eco-friendly urn derived from bamboo and rice.  I can't imagine anyone could have made the process any easier or manageable than Dale.
Kathleen Shea


I want to thank Dale and those who work at Hilton's Unforgettable Tails for your kindness, support and service in our time of sorrow for our beloved Bear.
Bonnie Steinberg


I would like to take this opportunity to express my heartfelt thanks to Hilton's Unforgettable "Tails" for looking after my precious cats. It gave me peace and comfort knowing that they were treated with the professional dignity and respect they so richly reserved - thank you. The service you provided is so worth while and valuable to all pet parents trying to cope with the loss of a beloved, companion, friend and family member. Your prompt communication, organizational skills, honesty, amazing attention to detail and caring attitude definitely helped me during this difficult time. I will be forever grateful to you for creating this company which helps bring closure to so many distressed pet owners grieving the loss of their companions. Pet Memorial page is extremely comforting and such a special way to honour my cats, I highly recommend your wonderful services and will certainly contact you again in the future.
Lea Ann McIlvenna


Thanks to Dale and Keith and all for helping us feel that our wonderful dog Misty is being well taken care of. We now look forward to her return to us in a beautiful urn . Which the choices are exceptional . We will now always have apart of Misty in our hearts and home .
Rod Stoddart


A massive heartfelt thank you to Dale and colleagues at Hiltons Unforgettable-Tails for caring for Casey with dignity and respect after she died. Your kindness, patience and compassion in the last week has made a very difficult time a little bit easier. We are lucky to have you and your services in our community. Thank you. “Once you have had a wonderful dog, a life without one, is a life diminished.” ― Dean Koontz, A Big Little Life: A Memoir of a Joyful
Amy Rensby


A special thank you to Dale for his exceptional professionalism. The care and compassion he gave Jimmy will never be forgotten. We will always have Jimmy with us forever. Thank you from the bottom of our hearts.
Brian and Connie Kelford


We heard about Hilton's Unforgettable Tails from a friend that had used the services. We lost our best friend Sheldon on October 22, 2014 and contacted Dale/Lou Anne from the vet's office. From the initial call to them, the compassion and care was very evident and genuine. They treated our boy with respect and dignity from the time they picked him up at the vet office in Ottawa until the time we received him back in his beautiful urn. They provided a paw print which literally took my breath away and everything was presented in a very professional and caring manner. They truly go above and beyond to take care of our very best friends when we have to say goodbye to them. I wouldn't think of using anyone else's service in the future.
Tami and Sherman Yeo


The exceptional service and intensive compassion we received when we lost our little mini schnauzer was second to none. Having this site to post on has really helped. Thank you for making this process as easy as it could be. We miss her more every day but have her ashes resting in her urn beside us gives us comfort. Forever gone but never forgotten.
Tammy Robinson

We extend our sincere thanks for the excellent service provided by Dale Hilton and his colleagues  this past week.  Your caring attitude and guidance made an emotional and heartbreaking day one of acceptance of the loss of our beloved Morgan. You treated her with dignity and caring ... making us feel she was in the best hands.  We have her beautiful urn near to us at home.  We will recommend your professional services to everyone we know.
Evan & Karen Moore