Pet Loss FAQ

Families come to us with questions every day. Questions about our pet cremation and burial services, how to hold a pet funeral, or how to best cope with pet loss. We’ve included the most common ones here, but, if yours isn’t listed, we ask only one thing: call us at (613) 205-0888. We’ll get you the answer you need.

1.   What is bio-cremation?
 
2.   Do I have to purchase a casket for my pet’s bio-cremation?
 
3.   Are all pet crematories alike?
 
4.   How long after my pet’s death will it take to receive the urn?
 
5.   What if my pet dies at home?
 
6.   Is there only one type of pet bio-cremation?
 
7.   What questions should I ask my veterinarian or pet cremation/ bio-cremation provider?
 
8.   Do most pet owners choose a “private”, "Semi-Private" or “communal” bio-cremation?
 
9.   How much does bio-cremation cost?
 
10.   Is an urn required and where do I get one?



Question #1 What is bio-cremation?
Answer: Bio-Cremation is a gentle, water based process which uses strong alkali in water at temperatures of up to 180º Centigrade, to rapidly reduce your pet's remains to ash. Unlike traditional cremation based on incineration of the physical remains, bio-cremation releases absolutely no toxins or emissions into the environment.There is absolutely no acid used during this gentle process. Once the process is completed your pet's bio-cremains are either placed in an urn and returned to your family, or scattered on your behalf by a member of our staff.


Question #2 Do I have to purchase a casket for my pet’s bio-cremation?
Answer: No. Often family members will wrap their pet in a favorite blanket or some other personal article of meaning to the pet or family members.


Question #3 Are all pet crematories alike?
Answer: In short, no. Because most provinces do not regulate pet crematories, the quality of facilities, services, and staff can vary widely.

However, at Hilton's Unforgettable Tails we are the first in Ontario to offer this type of gentle, environmentally friendly and state-of-the-art technology "Bio-Cremation."


Question #4 How long after my pet’s death will it take to receive the urn?
Answer: We guarantee a quick response when your pet dies, either at your home or vet clinic. We always respond immediately and take your pet into our care right away. This means we are able to return your pet’s bio-cremated remains within 48 hours.


Question #5 What if my pet dies at home?
Answer: We always have professional staff “on call” 24 hours a day, every day of the year, which means we’re ready to respond immediately to take your pet into our care whenever you may need our services. Never hesitate to call on us–day or night.


Question #6 Is there only one type of pet bio-cremation?
Answer: No. Basically, there are three types of pet cremations. A private bio-cremation is one where your pet is the only pet in the equipment during the bio-cremation process. This is the only option that ensures the bio-cremated remains you receive are those of your beloved pet.

A semi-private bio-cremation or also referred to as "individual" or "partitioned", several pets are present in the vessel during the bio-cremation process, and the specific remains of pets are returned to their owner. You can be assured you will receive only your beloved pet's ashes back.

A communal bio-cremation is one where more than one pet is involved, and all of their bio-cremated remains are commingled as a result. With this type of bio-cremation, it is impossible for the provider to return your pet’s bio-cremated remains to you.


Question #7 What questions should I ask my veterinarian or pet cremation/ bio-cremation provider?
Answer: We advise that you ask these very important questions:

• Where is the crematory/ bio-crematory located?
• When can I come and inspect it? 
• When will my pet be cremated and then be ready for pickup?
• How do I know I am going to get back my pet’s cremated remains?


Question #8 Do most pet owners choose a “private”, "Semi-Private" or “communal” bio-cremation?
Answer: Research indicates about 70% of all pet families choosing bio-cremation want their pet’s bio-cremated remains back, which means they opt for private or semi-private bio-cremation.


Question #9 How much does bio-cremation cost?
Answer: We offer a number of special packages depending on your preferred type of bio-cremation. Please call one of our experienced pet loss professionals who will give you specific pricing information, and answer any other questions you might have.


Question #10 Is an urn required and where do I get one?
Answer: We use a very simple, yet dignified urn in all of our bio-cremation offerings. Additionally, your family has the option of purchasing a more appropriate memorial urn.  We offer an assortment of memorial urns, jewelry, garden stones, and other keepsake items, and invite you to browse our online selection.